Virtualized Consumer Services Management

UNIFY SERVICE TEAMS . SCALE BETTER . DELIVER GREATER VALUE TO CUSTOMERS

Predictable, efficient, transparent, effective and accurate services delivery system

for all teams and stakeholders in the services delivery value chain of your organization

Who are the stakeholders and what do they want?

CUSTOMERS

  • Have wide ranging reasons for seeking services
  • Demand better and more services
  • Dislike being the workflow movers for their requests
  • Want speedy and predictable resolution to their requests
  • If they can do it by themselves (self-service), the better.

SERVICE TEAMS

  • Need to accurately measure and manage their request backlog and workload
  • They want to have the power to prioritize and organize their work.
  • They dislike doing repetitive tasks which can be automated
  • Are on a mission to keep their honor with SLAs they have with customers
  • They prefer a collaborative approach to resolution rather than siloed approac

MANAGEMENT

  • They want to do more with less resources
  • They aspire to achieve superior customer services objectives and meet or exceed customer expectations.
  • They want to grow and still maintain their customer base
  • They want visibility and transparency throughout the processes

Why

CARE?

Recent HDI study shows that majority of organizations move to IT services management because they want a better customer experience.

  • 67%

    Want a better customer service experience

  • 33%

    There is available technology to provide support

  • 24%

    Budgetary reasons

  • Provide automation capabilities and streamline the Service Request Management process to lift off manual repetitive tasks borne by teams inorder to provide greater efficiency and value.


    DO MORE WITH LESS FASTER

  • Bring to the center, the collaboration required for teams to cooperate, coordinate and share ideas with the visibility and transparency into activities to continuously improve service support processes.


    WORK BETTER TOGETHER

We will work with you to realize the full potential of the CONNECTED VALUE

Talk to us [email protected] today