Benefits of ITSM to Institutions of Learning

Think about the services (both short-lived ad-hoc and permanent services) which are offered by the administrative units – Academic Departments, Library, Registrar, Student Finance, Medical Department, Dean of Students, HR et.al – to its constituents, which employ the traditional approach of having the service requesters be the workflow i.e they physically appear at the service […]

Read More

Taking quantitave control of the higher education sector

The degree of importance pegged on research and development and the production of quality professionals to the success or failure of a nation’s economy cannot be understated. Why – if you ask me – does a nation’s leadership fail to ensure the quality of education in its system, is the best it can be, puzzles […]

Read More

Modernization of the Course Lifecycle Management Process

Questions to ask about your Course Lifecycle Management Strategy: 1. Does it embrace analytics? 2. Is the process agile? 3. Is the information managed support rich web 2.0 content? 4. How costly is it to revise content? 5. How costly is it to distribute content to consumers (students)? If the answers to this questions are […]

Read More